Collection of personal data

We gather your Personal Data when:

• You sign up for an account on our website or apps.
• You use our services like subscribing to newsletters or product updates.
• You browse our products or interact with our website and apps.
• You agree to use cookies and other tracking tech on your device.
• You communicate with our customer service team through webforms, chat, emails, calls, or in-person meetings.
• You engage with us on social media by liking, commenting, or messaging us.
• You buy a gift card for our website.
• You take part in our promotions, surveys, or giveaways. We get your information from public sources, referrals, or marketing partners.
• Someone you authorize gives us your information, like when they buy a product for you.
• Our partners or service providers share your data with us according to their privacy policies
• You willingly provide us with your Personal Data for any reason.
• We don’t directly collect your credit card details. They’re handled by third-party payment processors according to their terms and policies. Your credit card info isn’t permanently stored with us, but we might collect your bank account details for refunds.

Usage of Personal Information

We might use and share your Personal Data to:

• Improve our technology, products, and services.
• Manage your user account and verify your identity. Process your orders and payments.
• Deliver your purchased products or services.
• Allow alternative payment methods like Bank Transfers and PayIDs.
• Handle returns or refunds as per our Terms and Conditions.
• Provide support services related to your account.
• Communicate with you about queries, changes to terms, or account matters via email, SMS, or phone.
• Personalize your experience on our website or apps.
• Ensure compliance with our Terms and Conditions.
• Conduct administration, marketing, security, and research activities.
• Comply with internal controls, financial regulations, or laws.
• Ensure the proper functioning and performance of our website and apps.
• Additionally, we may use your Personal Data for:
• Marketing communications about our sales, products, or promotions.
• Marketing communications about our business partners’ offerings. Targeted ads based on your interests.
• Premium services.
• Invitations to customer events.
• Processing your participation in promotions or surveys.
• Managing loyalty programs with our partners.
• Market and customer research.
• Promoting our products and services.
• Managing our business operations.
• Improving customer experience and training our team.
• Specific purposes related to certain products or services.
• Business transactions or events.

We might also collect aggregated and anonymous information for internal analysis of website traffic patterns, aimed at improving our products and services.

Disclosure of personal information

• We share your Personal Information with service providers to assist in providing our services and fulfilling contracts with you. For instance:
• We utilize various platforms to operate our online store, and you can learn more about how they handle your Personal Information through their respective privacy policies here:
•       Elementor Privacy
        SiteGround GDPR
        WordPress Privacy
        Google Privacy
• Our fulfillment partners like WPRuby and AUPost help in shipping products to you. We only provide them with the necessary information such as your name, address, and phone number to complete your order.
•       WPRuby Privacy
        AUPost Privacy
• We might share your Personal Information to adhere to relevant laws and regulations, respond to legal requests like subpoenas or search warrants, or protect our rights.

Children’s Privacy

We don't intentionally gather personal data from children, and we don't have specific measures in place to safeguard the privacy of children who share their personal information with us. Therefore, it's up to parents to determine if our site is appropriate for their children and monitor their usage. While we can't prevent children from accessing our site, it's the responsibility of parents to ensure that children only visit sites approved by them. We don't provide information about our data practices concerning children on our homepage or pages where we collect personal data.

Security and Storage

We will take reasonable measures to protect the security of the personal information we hold, whether it's in paper or electronic form. We have security protocols in place to try to prevent misuse, loss, unauthorized access, or disclosure of personal information. For example, we securely store paper records and use secured servers for electronic data. However, we can't guarantee the security of personal information transmitted over the internet because no transmission method is entirely secure. Our employees and data processors who handle personal data are bound to maintain its confidentiality. We ensure that your personal data won't be shared with third-party organizations or government authorities unless required by law or regulation.

Updates on Data Protection Policy

As part of our commitment to managing, protecting, and processing your Personal Data responsibly, Bash Buddy may update its policy periodically. These updates will be reflected on this page to align with industry standards and any changes in legal or regulatory requirements, at our discretion. By continuing to use our Platforms and services after any amendments to the Privacy Policy, you agree to be bound by the updated terms. If you disagree with any part of the Privacy Policy, you should discontinue using the website. We recommend checking this page regularly to stay informed about our latest policies regarding Personal Data protection.

Links to other websites

Our website may include links to other websites that you might find interesting. However, once you use these links to leave our site, please note that we don’t have control over those other websites. As a result, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. These external sites are not governed by our privacy policy.

Accessing and Controlling your Personal Information

You have the right under Australian privacy laws to request access to and correction of personal information held by us, at no charge. Requests should be submitted as outlined under the “Contact Bash Buddy” section on this page. To ensure the security of your personal information, we may ask you to verify your identity when requesting access or correction. We aim to respond to access and correction requests within 30 days. If we’re unable to meet this timeframe, we’ll keep you informed of the earliest possible timeline. Please note that certain types of requests may be exempt under the law, and we may charge a reasonable fee for handling and processing your request if allowed by law. While we strive to provide access to your personal data, there may be situations where we’re unable to do so, such as when the information is legally privileged, could compromise the privacy rights of others, or when providing access would be overly burdensome or disproportionate to privacy risks. Additionally, we may not fulfill requests that are excessive or unfounded, or those that involve proprietary business information.

Contact Bash Buddy

We encourage you to review our privacy policy to understand how we handle your personal information. If you have any questions about our practices or would like to access the personal data we hold about you, please reach out to us using the following contact details:

By email: support@bashbuddy.com.au

By Mail: Bash Buddy (ABN 16 805 889 660) 6A/177A Reservoir Road Blacktown, NSW, 2148 Australia

Please ensure that emails and letters clearly indicate that they are privacy-related inquiries, requests, or complaints in the subject line. This will help us address your concerns promptly and efficiently. We are committed to handling any queries, requests, or complaints fairly and promptly.

For additional information about privacy and protecting your Personal Data, you can visit the website of the OAIC at https://www.oaic.gov.au/